I bought this new notebook for my wife. I ordered it online for what I thought was a great price. When ordering it, I requested that I would be willing to purchase the Dell OS restore CD (an optional extra) for it. I sent in my purchase on the website, everything was ordered and then I waited for this to be delivered. On the day it was delivered, I checked the contents of the package and lo and behold, the CD I ordered was not there. So I called up their support hotline, and was transferred to Dell Malaysia. That is when the nightmare started. I was shunted from department to department to department, waiting up to an hour on the phone. When I reached the final department, I was kept on hold and then unceremoniously cut off. So I sent a complaint email to the relevant department and after that, I started getting results. Someone actually called me back and I got someone promising me that they would send the OS recovery USB drive to my house. I said that I would pay for it because that is what I requested for in the first place but they said that they would waive off this charge as a gesture of goodwill.
Other than that, I love this laptop. I paid a good price for it and I was very happy for what I paid for. My wife is going to have this notebook installed with a new SSD drive and Windows 7. Let us see how that works out.
********** EDITOR’S NOTE **********
Well, here is the skinny. To install Windows 7, you have to change the boot from UEFI Secure Boot on to Legacy Secure Boot Off. After that, and after what took a long while, Windows 7 was able to boot from the Dell Windows 7 DVD. Notice I said DVD. That is because these idiots that made this computer have USB ports that seem to be having issues with USB drives. The issue becomes apparent when you boot up the the damn thing. Nothing can be used. Even the USB. So Dell lied to me…again…saying that Windows 7 can be used. Looks like I have to break out my Ubuntu Live DVD and try it that way.