I saw this on StarHub’s Facebook page and I think that this is plain bullshit. According to what I read, StarHub Mobile postpaid customers will be able to use the data in a single country or across multiple destinations for 30 days, starting from the date of purchase of the DataTravel plan. These destinations are: Australia, Hong Kong, Indonesia, Malaysia, New Zealand, South Korea, Taiwan, Thailand and The Philippines. Customers pay S$15 for 2GB of data, and S$20 for 3GB of data. The plan is billed upon purchase and has no additional monthly subscription or activation fee.
Now for all you fellas that travel, the best thing to do will be to buy a local data SIM in the country you are visiting. Take my trip to Vietnam for example. The data SIM was so cheap to buy (about $7 for 9Gb of data) and served me so well, who needs StarHub and their rip-off prices? $15 for 2Gb of data? That is rip-off by any amount. Take my advice…screw StarHub and their so-called data travel plan. Don’t take my word for it. Do a search on the Internet. They will corroborate my story
Here I was in Vietnam and I was trying to access my Gmail app. Now Gmail has 2FA or Two Factor Authentication. At least I set it up on my wife’s Gmail account. In any case, when I reached Vietnam, my wife, who is on an iPhone, does not have the luxury of a second SIM slot like my Android phone has. So when she put a Vietnamese SIM card in her phone, her Gmail app did not and could not work. She had to send a code to one of the two phone numbers and one of those phone numbers was mine. My StarHub SIM card could not even receive the SMS even though I had Pay As You Roam enabled. So my wife had to go without a Gmail while she had to make a long-distance call and ask the email sender to send it to me instead.
So when I get back home, I call Starhub to ask for an explanation and this is what they send me above. Idiotic right? That is why I say that the helpdesk has a bunch of the most incompetent idiots manning it
Starhub had a pretty big ourage yesterday. Hit me pretty hard ti say the least and it affected my business. Luckily WhatsApp was not affected as their 3G service seemed ok. This was a screenshot taken from their Facebook page. My gosh, were people pissed! But then again, Starhub is not as bad as M1. Now those outages by M1 were tragic to say the least! In any case, normal services resumed by the evening yesterday. But still, I am pissed. Let’s see how Starhub will compensate its customers for this.
Did any of you Starhub subscribers get this personal data protection bullshit from Starhub? I know I did and this is a screenshot from my email. It is not the full length of the letter but a portion, but it is enough to tell you that Starhub is not being sincere. Right from the first paragraph:
StarHub recognises that the privacy of your personal information is important to you.
Now I do not know about you lot but when you click on a link given in that email, it brings you to this page which explains it even more. This where it totally pisses me off. Look at the ending bit where it says:
6.3 If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, StarHub may not be in a position to continue to provide its Products and Services to you, administer any contractual relationship in place, which in turn may also result in the termination of any agreements with StarHub, and your being in breach of your contractual obligations or undertakings. StarHub’s legal rights and remedies in such event are expressly reserved.
Now that is a threat if there ever was one and I have requested for Starhub to explain to me why they have such a proviso.
Let us see how it goes
I got this from the Starhub Facebook page. There were lots of people giving their two cents in the Facebook page and Starhub does not want to face reality. The fact is, the older subscribers have a 12Gb data cap but if they re-contract, Starhub will slash it to a smaller cap…as small as 500Mb sometimes. But you know what these idiots try to do? What it says in the advertisement above…unlimited calls and SMSes. Is that their answer to to get people to sign up? To get them off apps that allow free calls and text messages? Apps like Whatsapp and Viber? I tell you guys…read the fine-print BEFORE you re-contract or there goes your data cap. Remember that article I wrote in my blog, about this blogger that described Singapore telcos as “a greedy bunch?” What does this tell you?
********** EDITOR’S NOTE **********
Oh and before I forget. I was using my mobile broadband for the greater part of today. All of a sudden, the speed gets real slow. Its crawling at a snails place. I cannot even watch YouTube videos nicely. What Starhub does sometimes is to royally throttle your account. Yes. They do that and they have admitted as much to me. I do not know why these buggers do that but they do. I want to find out if they are throttling my mobile broadband so what do I do? I call up the number at 1633. After waiting for like forever to get through to to a customer service representative, I get throughand get asked the usual security questions like my name and NRIC number. After that, I tell them the issue. She CSR states that she would put me through to an engineer. Another wait, with the very familiar irritating music playing, I get through to some cretin who states that he is unable to help me because he is in the MaxOnline department. What a bunch of wankers. So he tells me that there are no MaxMobile engineers online and he will have to arrange a callback. He says that it will be in an hour but I am not holding my breath. So here I sit, with a severely crippled connection, waiting for these idiots to give me a call back. maybe I should change the title of this post to nobody cares at Starhub
This is their Facebook page and this is the place where Starhub sends people, asking them to write in with their grievances against Starhub. And this is the funny thing….you can write in all you want…you can send as many posts as you want but nothing gets done. How do I know this? Funny you should ask. I will tell you a story
About a year ago, my Starhub Mobile Broadband was having issues with regards to playing videos from YouTube. Apparently, videos being played from Youtube were considered P2P browsing which was disallowed. What happened is that they throttled my bandwidth and as a result, when I was trying to show a client some videos I made for his firm, on my laptop with the afore-mentioned Starhub dongle attached, let us say that it was jerky. My client, a foreigner here, just laughed and jokingly asked if I had paid my bill. In any case, I apologised to my client and called up Starhub to complain, only to to be sent to this page. Writing in the whole story and what do I hear from Starhub? Zero. Zilch. Nada. So I call them up and blast them on the phone and finally, some manager comes over but cannot give me a satisfactory explanation. Long story short, they told me that they would check with their back-end to make sure I was not throttled again.
This is just one story. I could tell you more but I would have to write a book. maybe I will one day.
In any case, they also have a Twitter account, aptly named @StarHubCares and if you think that they will solve your issue when you write to that one, fat hope. You will still get zero, response-wise.
So ask yourself…is it worthy to write in to a portal like this? Do not waste your time. Go down to the head-office would be a better way. Its a time waster in my opinion. Another way would be to open a blog and write about it, like what I am doing now. The world deserves to know about this ridiculous telco from Singapore. And I can almost hear someone asking me to change to a different provider. I would but the other providers / telcos are just as shitty, with their own issues. In Singapore, when you switch telcos, it is like going from Shit A to Shit B. Go figure
I read this in Yahoo! News today. Just when you thought Starhub could not do anything more idiotic, their AVP in charge of post-paid plans decides to implement the ‘one-minute minimum charge’. The following is a snippet from the online article:
Starhub’s mobile customers have to pay 16.05 cents for the first minute of each local outgoing call starting 1 May, even for talk times shorter than one minute. This means that customers will have to pay more than they do now for calls lasting less than 60 seconds, according to information found on the telco’s website. Starhub customers are currently being billed at about 0.27 cents per second from the start of each local outgoing call. By next month, a one-minute charge will be fixed to each call before customers are billed on a per second basis starting from the 61st second of talk time, according to Starhub’s assistant vice president of mobile post-paid services, Mr Tian Ung Ping.
What does this mean, I hear you ask?
Well, right now, us Starhub customers pay 8 cents for the first 30 seconds of a call. But after this, regardless if you speak for 20 seconds or 30 seconds, it is going to cost 16 cents, double the price of what it costs then. It may not seem like much but if you add it up, it can and will lead to quite a substantial hit on your bill. Why they did it you may ask. Simple. To keep up with SingTel, who also charge rates like these. Monkey see, monkey do.
And the person responsible for all this stupidity? Simple. A person named Tian Ung Ping, currently the VP of Post-paid plans at Starhub. Yep. That is him below:
This is article from Yahoo! SG, it seems that this fella, Tian Ung Ping at Starhub, decided to implement the new amid rising costs of “network maintenance, upgrade and expansion”. And he has the cheek to say that most people will not notice it. This is bullshit. What do you mean people will not notice it? This is just jack-shit profiteering and squeezing the customer. Even this blogger, Michael Tan from CNET, has written an article about the telco profiteering from us. Apparently, this is not enough. They want to profit even more!
This is what we know. Imagine what we don’t. And Starhub, you sent me this below via email:
Are you sure you are prepared to hear what I want to tell you about how you treat your customers?