Terrible Shopee collection point

Many people are buying things online these days. Online shopping sites like Shopee and Lazada are very popular. For the stuff that you order online, you can have several options of how to get them. You can opt to have it delivered to your door for a fee of about $1. Or you can get it from a collection point.

The collection points can be the automated ones like in those machines under void-decks of flats, or they can be collected from a house whose owner has delegated it as a collection point. If you are the owner of an apartment or shop, you make it a collection point for parcels as per the Shopee guide here. You get paid 30 cents per parcel collected.

My wife recently had an issue with a Shopee collection point at an apartment in a block of flats. Apparently, when the parcel arrived in Singapore, she was told via an SMS that the collection point had her parcel. The SMS also gave the operating hours of the collection point. However, when she went to the collection point, she saw a notice on the gate that the place was closed…but it was supposed to be in operation as stipulated by the hours! So she went back home and told Shopee and they said that they would check. After checking, they told her that the place was open but when my wife went there, she faced the rudest reception from the flat owner. The flat owner gave all sorts of reasons why the collection point was closed. However, that is not the buyer’s problem. No one put a gun apartment owners and forced them to become a collection point. So if you want to become a collection point, you had better be there when people knock on the door!